Return and exchange policy

1. Eligibility for returns and exchanges 

 

 Applicable products: All unused products that are in their original packaging are eligible for return and exchange. 

 Application period: Returns and exchanges can be applied for within 30 days from the date of purchase. 

 

 2. Refund Policy 

 

 Refund method: Refunds will be processed according to the original payment method. 

 Processing time: After a refund application is approved, it is usually processed within 3-5 business days. The specific arrival time depends on the payment method. 

 

 3. Exchange Policy 

 

 Exchange conditions: The product must be unused and in its original packaging. The user must provide a reason for the exchange. 

 Processing procedure: After the review is approved, customer service will guide the user on how to exchange the product and arrange for the new product to be shipped. 

 

 4. Return Process 

 

 Users need to submit a return request on the official website, fill in the relevant information and upload supporting documents. 

 After the review is approved, the user needs to return the goods to the return address provided by customer service. 

 Return shipping costs are borne by the user unless there is a quality issue with the product. 

 

 5. Exceptions 

 The following situations are not covered by the return and exchange policy: 

 

 The product has been used or is damaged. 

 The application period has exceeded the 30-day limit. 

 Custom-made products. 

 

 Thank you for choosing Red Dragon Sky Limited. We are dedicated to serving you!